1. Introduction
Cyberview Resort & Spa (“the Resort”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. All personal data collected by the Resort will be processed in accordance with the Personal Data Protection Act 2010 (“PDPA”) and any applicable laws and regulations.
Personal data may include, but is not limited to, your name, identification or passport details, contact number, email address, payment information, and any other information provided by you during your interaction with the Resort.
2. Collection of Personal Data
We may collect your personal data when you make a reservation or use our booking platform; register for accommodation or use our facilities and services; make payments or billing arrangements; submit enquiries, feedback, surveys, comment cards, or service requests; participate in marketing campaigns, promotions, contests, or loyalty programmes; visit our website or social media platforms; subscribe to our e-newsletter or complete online forms; or otherwise communicate or transact with us.
We may also collect information regarding your preferences, stay history, and service usage to improve your guest experience.
3. Purpose of Collection of Personal Data
Your personal data may be collected, used, and processed for the purposes of processing reservations, registrations, and payments; providing accommodation, dining, wellness, recreational, and other Resort services; responding to enquiries, requests, and customer support matters; managing guest relationships and improving our products and services; sending marketing and promotional materials where you have provided your consent; complying with legal, regulatory, and governmental requirements; and any other purpose directly related to the services provided by the Resort.
4. Security of Personal Data
The security of your personal data is important to us. We implement appropriate physical, technical, and organisational safeguards to protect your personal data against unauthorized access, disclosure, alteration, misuse, or loss.
Where we engage authorised service providers or business partners to process personal data on our behalf, they are contractually required to maintain appropriate confidentiality and security measures.
5. Accuracy of Personal Data
We strive to ensure that the personal data we hold is accurate, complete, and up to date. You are encouraged to notify us promptly if there are any changes to your personal information so that we can update our records accordingly.
6. Your Rights
Subject to the PDPA, you have the right to request access to your personal data held by the Resort; request correction of inaccurate, incomplete, misleading, or outdated personal data; withdraw your consent for direct marketing communications at any time (subject to legal or contractual restrictions and reasonable notice); and make enquiries regarding the processing of your personal data.
For security purposes, we may request proof of identity before processing any request relating to your personal data.
7. Disclosure of Personal Data
We do not sell or trade your personal data.
Your personal data may be disclosed only to authorised employees, agents, contractors, or service providers who require the information to perform services on our behalf; where disclosure is required or permitted by law, court order, or regulatory authority; or where you have given your consent or where such disclosure is otherwise permitted under the PDPA.
8. Consent
By providing your personal data, making a reservation, registering as a guest, or using the services of Cyberview Resort & Spa, you acknowledge that you have read and understood this Privacy Notice and consent to the collection, use, processing, and disclosure of your personal data in accordance with this Privacy Notice and the PDPA.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Notice or the processing of your personal data, please contact us.
